How do I clean my bag?

For small stains use lukewarm water and mild soap, then remove any soap residue with a damp cloth and let dry in a cool shaded area.

For heavy soiling, wipe with a damp cloth and lightly spray with clothing stain remover, before finally again wiping with a damp cloth and letting dry.

Always dry in the shade. Never submerge your bag in water, to avoid mould. Avoid having it dry cleaned, washing machined, tumble-dried, ironed, treated with harsh chemicals and detergents. Doing so will ruin the protective coating on its fabric, and void our Lifetime warranty.

How waterproof are our bags?

All our bags are at least WEATHER RESISTANT, whilst your contents are safe from a shower of rain, the bag cannot join you in the pool for a swim.
If a bag is WATERPROOF it will be clearly stated in the bag details.

How do we measure our bag?

We believe the most accurate way is to fill each bag first, and then measure. Not Christmas dinner chock-a-block bloated, but enough to achieve its intended shape and true usable volume.

Just remember, Crumpler bags are not square boxes, so our quoted measurements are generally taken at the widest external point, within reason.

Are the bag colours accurate in the product photography?

We do our best to ensure that what you see is as close as possible to the true colour. But, unless your computer monitor is calibrated identically to the systems used by our photographers, designers and web people, there may be slight variations.

If it's a concern for you, come into a Crumpler store. If that's out of the question, email hellomy@crumpler.com.au or fill out our contact form.

Do you need further help?

If you need any further help, please fill out our contact form.